This article addresses common issues that might prevent you from updating the Sketch Mac app and provides clear solutions to ensure a smooth update process.
Potential Causes and their Solutions
- App Store Download: If you downloaded Sketch from the Mac App Store, you must update it through the App Store. The in-app update option is disabled for versions downloaded this way. You can follow this Apple’s guide for more instructions.
- Improper App Installation: Ensure that Sketch is installed in the Applications folder. If it’s located elsewhere, move it to the Applications folder to enable updates.
- macOS Limitations: Check that your Mac meets the minimum system requirements for the latest Sketch version. You can find the best version compatible with your macOS on our Mac app releases page.
- Network Restrictions: Some networks, especially corporate ones, may have restrictions that block access to Sketch’s update servers. Try switching to a different network, such as your home Wi-Fi, and disconnect from any VPNs before attempting the update.
- Insufficient Disk Space: Ensure you have enough disk space available for the update. Each Sketch version typically requires around 100 MB of space. Free up space if necessary to complete the installation.
- Expired License: If your Sketch Mac-only license has expired, you won’t be able to update the app. Renewing your license will help you to regain access to updates. More details in here.
- Company Policy Restrictions: If your company uses Mobile Device Management (MDM), there may be policies in place that restrict app updates. Consult your IT department to determine if such policies are affecting your ability to update.
- If none of the above options above helped: Try restarting your Mac and attempting the update again. Sometimes a simple restart resolves background issues that may be preventing the update.
If you’re still unable to update the app after following these steps, feel free to contact Sketch support for further assistance. Remember, keeping your Sketch app updated ensures access to the latest features, performance enhancements, and security updates.
